Auto Assembly - can anyone help?
Apr. 2nd, 2012 09:42 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
ayngelcatSo here's what's happened with my AA booking.
I send off the payment, and get a response back: 'Thanks for the money. No problem - but we just need your full name and DOB to finalize the booking. Apparently I didn't give them this. Wherever it was asked for.
Me: 'No worries. Here are the details you require.'
Them - SILENCE
Me, about a week later - "Uh - hello? Is this in order now? As I need to book a hotel - and I want to book the hotel the convention is at, and I know you can't do that without a valid booking. So can you let me know ASAP. Please ...."
Them - MORE SILENCE
Me - having whined to friends on the weekend - another email: "Um - could you PLEASE let me know whether you have finalized this, as I am traveling 12,000 miles to come to this event and I really would like to book this hotel! Smiley face.
SILENCE SILENCE SILENCE.
So here's my Q's: 1) Did anyone else have similar difficulties, and 2) If so what did you do about it and 3) Does anyone know the email address of an actual PERSON (rather than a general address) that I could ask to sort this out?
Eternally grateful to anyone who can help me here! You get tons of cookies etc when I get there, if I can 1) get in and 2) don't have to sleep on the streets :-)
I send off the payment, and get a response back: 'Thanks for the money. No problem - but we just need your full name and DOB to finalize the booking. Apparently I didn't give them this. Wherever it was asked for.
Me: 'No worries. Here are the details you require.'
Them - SILENCE
Me, about a week later - "Uh - hello? Is this in order now? As I need to book a hotel - and I want to book the hotel the convention is at, and I know you can't do that without a valid booking. So can you let me know ASAP. Please ...."
Them - MORE SILENCE
Me - having whined to friends on the weekend - another email: "Um - could you PLEASE let me know whether you have finalized this, as I am traveling 12,000 miles to come to this event and I really would like to book this hotel! Smiley face.
SILENCE SILENCE SILENCE.
So here's my Q's: 1) Did anyone else have similar difficulties, and 2) If so what did you do about it and 3) Does anyone know the email address of an actual PERSON (rather than a general address) that I could ask to sort this out?
Eternally grateful to anyone who can help me here! You get tons of cookies etc when I get there, if I can 1) get in and 2) don't have to sleep on the streets :-)
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no subject
Date: 2012-04-03 11:43 am (UTC)But I am still making up my mind about the hotel, so thanks for that extra info. If I need help with anything else I will most certainly ask. It's a long way away to be organizing things from, despite my familiarity with the UK!
Thanks again *hugs* - and look forward to meeting you and
no subject
Date: 2012-04-03 05:53 pm (UTC)It's a long way away to be organizing things from, despite my familiarity with the UK!
That's what I thought - it's stressful enough organising stuff like this (for me it is, anyway) without being thousands of miles away from the area.
Happy to help *hugs* we're looking forward to meeting you too :P